Social entrepreneurship

SKILLS / GOALS

  • To understand the concept of social entrepreneurship, by distinguishing it from other definitions of entrepreneurship
  • To learn the various approaches on social entrepreneurship- To make a diagnosis on social entrepreneurship and a social entrepreneurship organisation
  • To identify strategies focused on generating ideas about social entrepreneurship

CONTENTS

  • The concepts of social entrepreneurship versus classic entrepreneurship
  • Social entrepreneurship: the various theoretical perspectives
  • Particularities of social entrepreneurship
  • Best practices of social entrepreneurship in Portugal and abroad


Fundraising for sustainability

SKILLS / GOALS

  • To diversify and attract funding sources and donations
  • To guarantee efficiency in material resources management
  • To learn strategies for applications’ design
  • To identify opportunities of new sustainable projects

CONTENTS

  • National and international funding sources- Strategies for applications’ design
  • Strategies and opportunities of founding sources and donations
  • Networking
  • Fundraising plan development


Design and evaluation of projects

SKILLS / GOALS

  • To improve skills in design, management and evaluation of projects
  • To train for the development of future projects
  • To develop a collective project

CONTENTS

  • The project cycle
  • The construction of an action plan
  • Evaluation criteria
  • Design of objectives and indicators


Evaluation of social results and impacts

SKILLS / GOALS

  • To identify the stakeholders of an organisation
  • To design indicators of social impact
  • To adapt the methodologies of accountability suitable to the organisational specificities

CONTENTS

  • Relationship with the various stakeholders
  • Design of social impact indicators
  • Community impact indicators
  • Methodologies of social, economic and environmental accountability
  • Design of a social, economic and environmental accountability manual


Volunteer management

SKILLS / GOALS

  • To identify the benefits and challenges of the integration of volunteers in the Third Sector organisations
  • To learn the various dimensions of the volunteer manager main tasks
  • To understand the specificity of volunteer management

CONTENTS

  • Volunteering and its importance for the Third Sector organisations
  • Rights and duties of the volunteer
  • The selection and training of volunteers
  • Reception and integration in the activities of the organisation
  • Evaluation of the volunteers’ performance
  • Steps for the design of volunteer plans


Marketing and communication

SKILLS / GOALS

  • To recognize the main features of social marketing
  • To identify the current practices of external communication of the Third Sector organisations
  • To learn and discuss practices of social marketing

CONTENTS

  • Social marketing: concept and specificities
  • Components of a social marketing plan
  • Design of a social marketing plan
  • The external communication of the third sector organisations
  • Analysis of external communication tools
  • Design of external communication tools
  • The planning and budgeting tools of the social marketing plan


Strategic management

SKILLS / GOALS

  • To make social institutions face the new challenges of the third sector
  • To identify and apply management and planning tools appropriate to the third sector
  • To design a strategic plan

CONTENTS

  • Main current challenges of the Third Sector
  • Strategic management of the third sector organisations
  • Strategic diagnosis
  • Management participatory methodologies
  • Steps of a strategic plan design


Human resources management

SKILLS / GOALS

  • To learn the various human resources management tools
  • To identify the communication strategies to enhance a better reception and integration of new employees
  • To recognise the performance evaluation practices as a continuous individual, group and organisational improvement tool
  • To identify best practices in the implementation of a performance evaluation system

CONTENTS

  • Models of human resources management in third sector organizations
  • Structuring tool of human resources management: the analysis and classification of functions
  • Recruitment and selection of employees
  • Reception and integration of employees
  • Performance evaluation: concepts and objectives
  • Steps for the development of an evaluation model of participatory performance


Team management

SKILLS / GOALS

  • To recognise individual attitudes which promote communication
  • To identify behaviour patterns that facilitate the conflicts’ resolution
  • To distinguish and adopt teams’ motivation strategies

CONTENTS

  • What is conflict? Positive functions; negative effects; potential causes
  • Interpersonal communication and communication profiles
  • Conflict management strategies and attitudes towards conflict
  • Leadership profiles
  • Teamwork: definition and team’s characteristics; advantages and difficulties of teamwork
  • Team management: definition of the team members’ roles; principles and values
  • Tasks’ delegation
  • Strategies of motivation of teams


Quality management

SKILLS / GOALS

  • To raise awareness of the importance of quality in organisation
  • To understand the principles of a quality management system
  • To learn the tools of quality certification (processes and regulatory documents)
  • To rearrange the work process (definition of responsibilities, coordination and complementarity between services)

CONTENTS

  • Quality and its challenges
  • Quality evaluation models
  • Flexibility in the adaptation of the procedures
  • Methodologies of processes management
  • Adaptation of the processes of quality evaluation
  • The evaluation of the users/customers, employees and stakeholders/partners satisfaction